Flow 01
Pre-arrival filing
- Commercial invoice and packing list collected
- Codes and values checked against the order
- Entry data sent to the broker
- Filing confirmed back on the shipment
Gaps are flagged days before arrival, not at the port.
Integrations
Customs and brokers.Cleared before it lands.
Quayside gives your brokers the data they need before the box arrives, and brings holds, referrals and duty back to the shipment the moment they happen.
What it connects
Connected and maintained by our team
- US customs filing (ACE)
- EU import control (ICS2)
- UK customs declarations (CDS)
- Brokerline
- ClearPath Brokerage
- Tariffly
Flows
Flows we runfor teams like yours.
Each flow is built against your real bookings, then watched by our operations desk every hour after go-live.
Flow 02
Holds and referrals
- Customs places a hold or asks a question
- Customs desk alerted with the shipment open
- Documents gathered and the answer sent
- Release pushed to the terminal and carrier
Most holds are answered the same working day.
Flow 03
Duty and statements
- Duty statement received
- Matched to entries and orders
- Posted to finance
- Differences sent for review
Duty lands on the right order lines for landed cost.
Results
What changesafter go-live.
- holds cleared every hour across the network
- 31
- fewer document chases with suppliers
- 72%
- typical time to answer a customs referral
- 1 day
Questions
Goodquestions.
Do you replace our customs broker?
No. We work alongside your brokers and give them clean data earlier. If you have no broker on a lane, we can introduce one from our partner network.
Which customs systems do you support?
We file through brokers, or directly where that is allowed, including US, EU, UK and Canadian systems. The network directory lists every connection.
Who handles a referral at night?
Our customs desk works in shifts. A referral that arrives overnight is prepared before your broker opens.
Next departure
Ready to move everything?Let's talk.
Tell us which lanes and systems are giving you trouble. A solutions engineer replies within one working day.
